Privacy Policy

Introduction

We are deeply committed to safeguarding your personal data and treating it with the utmost respect. This privacy policy describes how we gather, utilise, and secure your personal information.

By entrusting us with your personal data, you acknowledge and consent to the processing of your personal information as detailed herein. You’re advised to read this privacy policy before sharing your personal information with us. 

Data we collect 

As a part of our service provision, we collect personal data and sensitive personal data. Additionally, we may also monitor or record communications such as calls, emails, and SMS messages in compliance with UK law.

Types of data we may collect

The types of data we may collect include both personal data and special category personal data, including your name, titles, physical address, address history, NI number details, Details of your vehicle, third party involved in the accident, third-party insurer, and details of the witnesses. We may also collect details about the injuries sustained by you due to the accident. Special category personal data that we collect may include medical history and claims history. 

How your personal information is collected 

We collect your personal information when:

• You make customer inquiries
• You register for information or other services
• You register a claim
• You respond to communications or surveys
• We need additional information from you for validation purposes

How your personal information is used

We may collect your personal data for the following purposes:

• Fraud prevention and detection
• Verifying your identity when necessary
• Undertaking market research, product development and statistical analysis 
• Assessing and analysing data to enhance the services we offer and provide relevant information to you and other customers.
• Pursue our legitimate interests

Disclosure of your personal information 

In addition to ourselves, companies or service providers that help us to continue your claim may have access to your personal information. The companies would include:

• Third parties involved with the claim, their insurer, solicitor or representative
• Medical teams, the police or other investigators
• Assigned Engineer
• Our Soliciting panel
• Assigned garage or repairer that would complete your vehicle repairs

Also, we may disclose your personal information in the following exceptional cases permitted by law. These are:

• Where we are legally compelled to do so
• Where there is a duty to the public to disclose
• Where disclosure is required to protect our interests
• Where disclosure is made at your request or with your explicit consent

Security of your personal information

We strive to keep your personal information private and confidential. We have implemented robust security measures to safeguard your personal information from unauthorised access and fraud. However, no transmission of information over the Internet is safe and secure. Therefore, we cannot guarantee the safety of information transmitted via the Internet. 

Cookies 

Our website uses cookies to identify you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or on your computer or mobile device. You can manage your cookie preferences through our browser settings. However, if you disable them, you won’t be able to enjoy the full functionalities of our website. 

Your data protection rights

Under data protection law, you have specific rights regarding your personal information. If you wish to exercise any of these rights or have questions about them, please don’t hesitate to contact us

• Right of access: You can request copies of your personal information from us.
• Right to rectification: If you believe your information is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: You can ask us to delete your personal information, especially when its use is no longer necessary or when we require your consent for its processing.
• Right to restrict processing: You have the right to limit how we use your information.
• Right to object: You can object to the processing of your personal data, which may include opting out of marketing communications.
• Right to data portability: You can request that we transfer the information you provided to another organisation, under certain conditions. 

Changes to privacy policy 

We may update our privacy policy periodically. You’re advised to visit this page frequently to stay informed about our updated privacy practices. 

Contact us 

If you have any questions or queries about our privacy policy, please feel free to contact us at [email protected]